top of page
Bay Energy Heating & Air logo with flame and fan, black background.

Privacy Policy

1. Information We Collect
A. Personal Information You Provide
When you submit a form or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Service address

  • Details about your HVAC needs

  • Preferred appointment times

If you apply for financing, you may provide additional details required by the financing provider (we do not store this financing information on our own systems).
B. Automatically Collected Information
When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on the website

  • Referring website or source

This helps us understand how visitors use our site and improve performance and user experience.
C. Cookies & Tracking Technologies
We use cookies and similar technologies for:

  • Website analytics

  • Google Ads tracking

  • Remarketing and retargeting

  • Improving user experience

You can disable cookies in your browser settings at any time. However, some website features may not function properly without cookies.
2. How We Use Your Information
We use your information to:

  • Respond to your service inquiries

  • Provide quotes and estimates

  • Schedule appointments and dispatch technicians

  • Deliver HVAC installation and dryer vent cleaning services

  • Send important updates related to your appointment or project

  • Improve website performance and user experience

  • Run advertising, remarketing, and analytics campaigns (including Google Ads and social media ads)

  • Enhance customer support and internal training

We do not sell your personal information to third parties.
3. SMS & Email Communication
By submitting your information, you consent to receiving:

  • Appointment confirmations and reminders

  • Quote and estimate follow-ups

  • Service-related messages

  • Optional promotional messages about our services or special offers

You can opt out of SMS or email communication at any time by:

  • Replying STOP to text messages, or

  • Using the unsubscribe link in emails, or

  • Contacting us directly using the information below.

4. How We Protect Your Information
We implement reasonable physical, electronic, and administrative safeguards to protect your personal information, including:

  • Encrypted transmission via SSL (when available)

  • Secure data storage practices

  • Restricted access to authorized personnel only

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Sharing Your Information
We may share your information with:

  • Technicians, subcontractors, or installation partners for scheduling and project completion

  • Financing partners, but only when you apply for financing and with your consent

  • Trusted third-party service providers (such as website hosting, analytics, and advertising platforms) who assist us in operating our business and website

These third parties are only authorized to use your information as necessary to provide services to us.
We do not sell or rent customer data to third parties.
6. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including:

  • Google

  • Yelp

  • Financing providers

  • Social media platforms

We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.
7. Google Ads, Analytics & Remarketing
We use tools such as:

  • Google Ads

  • Google Analytics

  • Conversion tracking

  • Remarketing tags

These tools help us:

  • Measure the effectiveness of our advertising

  • Show relevant ads to people who have visited our site

  • Improve our marketing and user experience

Users can opt out of personalized Google Ads by visiting:
https://www.google.com/settings/ads
8. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
9. Your Choices and Rights
You may:

  • Request to update or correct your personal information

  • Request deletion of your information, subject to legal and contractual obligations

  • Opt out of marketing communications

  • Disable cookies in your browser

To exercise these rights, please contact us using the information below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will revise the “Last Updated” date at the top of this page.
Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Bay Energy Heating & Air
Phone: 510.900.3088
Email: sales@bayenergyhvac.com

bottom of page